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1.
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Log Files
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User Guide Ch5: Call Services Logging
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This article explains each of the logs that are recorded by Audium Call Services, including the data that they store.
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2.
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Importing Log Files To Databases
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User Guide Ch5: Call Services Logging
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This article explains how to import log files into a database so that they can be analyzed.
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3.
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Unable to export activity log to Microsoft SQL Server database
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Audium Call Services 3.4.x and 3.5
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When the importLogs script is run for an application, an error message is displayed and the import operation fails.
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4.
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Audium 3.2.2 Known Issues
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Audium 3.2.x
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Known issue list for Audium 3.2.2.
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5.
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Audio files cannot be heard, only TTS is heard
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Audium Call Services 3.4.x and 3.5
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When calling into an Audium application, despite referring to an audio file in the application, the contents of the audio file are not heard. Instead the text-to-speech (TTS) backup is heard.
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6.
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How to retrieve the value of VoiceXML session variables using a custom element
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Audium 3.2.x, Audium 3.3.x, Audium Call Services 3.4.x and 3.5
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This article demonstrates how to submit voice browser session variables back to the Audium voice application; variables may then be accessed by other elements in the application.
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7.
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Rotating logs more frequently than daily (on Unix only)
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Audium Call Services 3.4.x and 3.5
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The desire is to have the Audium activity log split into multiple files based on a user-defined criteria rather than the default criteria of rotating on a daily basis. This article explains how this can be done without requiring any changes to the Audium system or major setup. Note that this article applies only to Unix operating systems (such as Linux or Solaris) and will not work on Windows.
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8.
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How to produce detailed VoiceXML debug logs from Audium Call Services
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Audium Call Services 3.4.x and 3.5
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This article describes how to enable Audium Call Service's debug mode option, which outputs very detailed logs.
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9.
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An Audium application that uses a Database element with JNDI logs an error
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Audium Call Services 3.4.x and 3.5, Audium Studio (3.4.x)
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This article describes some debugging steps to take if an Audium application that includes a Database element logs an error at runtime.
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10.
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Licensing error when Audium Call Services is started
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Audium Call Services 3.4.x and 3.5
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This article describes what to check if, when Audium Call Services is started, an error message is logged that mentions the license files.
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11.
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When I use the XML over HTTP API, timeout errors are logged
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Audium Call Services 3.4.x and 3.5, Audium OpenSDK
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This article explains why there may be timeout errors logged while using the XML over HTTP API, and how to address them.
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12.
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Can Audium Call Services rotate logs once they reach a certain size?
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Audium Call Services 3.4.x and 3.5
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This article explains how logs can be rotated based on file size (i.e. when they reach a certain size, a new log is started).
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13.
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Trying to enable User Management System, Tomcat reports that it cannot create JDBC driver
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Audium Call Services 3.4.x and 3.5
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This article explains why Tomcat would log an error about not being able to create JDBC driver, when the User Management System has been enabled for an Audium application.
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14.
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Voice Elements
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User Guide Ch1: Introduction
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This article describes voice elements from a high-level perspective.
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15.
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VoiceXML Insert Elements
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User Guide Ch1: Introduction
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This article describes VoiceXML Insert elements from a high-level perspective.
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16.
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Running Call Services
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User Guide Ch3: Administration
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This article details what happens when Audium Call Services is started, as well as explains conditions that cause it to start and stop.
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17.
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Administrative Functions
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User Guide Ch3: Administration
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This article describes each of the administrative features of Audium Call Services in detail.
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18.
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System Requirements
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Audium Installation Guide (CS 3.4.x / 3.5 and Studio 3.4.x)
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This article lists the required 3rd party software in order to install and run the various components that make up Audium. This software must be obtained separately. This article also details the supported operating systems and other important installation considerations.
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19.
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Installing Audium
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Audium Installation Guide (CS 3.4.x / 3.5 and Studio 3.4.x)
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This article includes step-by-step instructions for how to install Audium software.
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