| Adding global help functionality |
| Categories: Audium Studio (3.4.x) |
| Article ID: | 7 |
| Last updated: | November 02, 2006 |
| User Opinions |
|
No users have voted.
|
|
Thank you for rating this answer.
|
SUMMARY
Instructions on how to accept "help" utterances, and provide contextual help to the caller.
SYMPTOMS
An application needs to accept the "help" utterance at any prompt and play contextual help audio.
RESOLUTION
The preferred way to accomplish this is to use a built-in element that inherently supports the "help" utterance (e.g. a Form element, etc.) in all cases where the "help" utterance needs to be supported.
While not recommended, global help functionality could also be implemented using a Hotlink element that is configured to respond to the "help" utterance. This Hotlink should then exit to an Audio element with a dynamic configuration. The dynamic configuration should examine the call flow history, and set the appropriate help audio to be played, based on the current position in the call flow. Once the Audio element is done, it should exit to a standard Decision element that should branch to the previous location in the call flow (also by looking at the call flow history). Note that this method is not preferred because it becomes unwieldy in large callflows, due to excessive branching.
|
| Visitor Comments |
|
No visitor comments posted. Post a comment
|
| Attachments |
|
No attachments were found.
|
Search the Knowledgebase
Jump to ID
Browse by Category
Print this page
Post a comment