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| How can I use buffered input (i.e. type-ahead) in my Audium applications? | ||||||||||||
| Categories: Audium Studio (3.4.x) | ||||||||||||
This article explains what buffered input (i.e. type-ahead) is, and includes information about how it can be used in Audium applications. SYMPTOMS Developer would like callers to be able to enter multiple levels of menu choices at once, so that the caller is immediately directed to a leaf in the application's call flow. For example, developer would like to accept "312" as DTMF input, and treat this as "3" being entered at a top-level menu, "1" being entered at the next level, and "2" being entered at the final level. The caller should only hear the prompt for the top-level menu, and skip through the following prompts up until the destination specified by "2" at the lowest level menu. RESOLUTION Support for this behavior is voice browser dependent, the developer should test it on the voice browser that will be used in production to ensure it works. As long as all of the prompts you would like callers to be able to skip through have barge-in enabled, this functionality will work if it is supported by the voice browser. However, if it is known that this is supported by the voice browser, but it is not working in a particular application, the settings of the VoiceXML properties named interdigittimeout and termtimeout should be investigated. These properties can be set either at the application level (which applies to all elements), or on individual voice elements. To set a VoiceXML property at the application level: 1) Right-click on the application in the Navigator pane 2) Choose "Properties" 3) Select "Audium - Root Doc Settings" 4) Enter the VoiceXML property name/value pairs in the table 5) Click the "OK" button To set a VoiceXML property for an individual voice element: 1) Select the voice element 2) Click on the "Settings" tab 3) Enter the VoiceXML property name/value pairs in the table For more information about these properties, please refer to the VoiceXML 2.0 Specification. |
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