| Adding an element that will catch exceptional errors |
| Categories: Audium Studio (3.4.x) |
| Article ID: | 6 |
| Last updated: | February 18, 2007 |
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SUMMARY
In order to provide a safety net for cases where an unhandled error occurs in your application, an error element should be included. The error element will catch all unhandled errors, and then gracefully terminate the call.
SYMPTOMS
An application is being created and it does not yet have an error element.
RESOLUTION
Any voice element can be converted into an error element, but only one error element can exist per application.
1. Drag any voice element into the workspace (note that voice elements have a blue cube icon in the Element pane).
2. Right-click on the element, and choose Error Element -> Yes.
This element will now be visited whenever an exceptional (i.e. unhandled) error occurs. Once the element finishes, the call is terminated. The error element can say some friendly message (e.g. "We are experiencing technical difficulties, please call back later."), transfer the call to a live agent, or anything else a single voice element can do. Note that it is a best practice to ensure that the call is ended in a graceful and informative fashion.
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