| How can I determine what a caller said in a Form element? |
| Categories: Audium Studio (3.4.x) |
| Article ID: | 57 |
| Last updated: | February 28, 2006 |
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SUMMARY
This article describes how a developer can determine what a caller said (and possibly how it was interpreted) while the caller was visiting a Form element.
SYMPTOMS
Developer has created an application that includes a Form element, and would like to access what the caller said as input during that Form element (i.e. later in the callflow).
RESOLUTION
If the "maxnbest" setting of the Form element is set to 1, what the caller actually said will be stored in the Form element's element data in a variable named "nbestUtterance1". The semantic interpretation of this utterance will be stored in the Form's element data in a variable named "nbestInterpretation1".
If the "maxnbest" setting of the Form element has been set to a value higher than 1, the Form element will store several utterances and interpretations. These will be named "nbestUtteranceX" and "nbestInterpretationX", where X is the confidence rank of the utterance/interpretation (i.e. the second best matching interpretation is "nbestInterpretation2", etc.).
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