Article ID:	55
Last updated:	November 02, 2006

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SUMMARY

Although the VoiceXML for a VoiceXML Insert element has been written to recognize the DTMF entry of '#', it is not being recognized during calls.

SYMPTOMS

Developer has created a VoiceXML page that is accessed through a VoiceXML Insert element.  In the VoiceXML, the DTMF entry of '#' is recognized (e.g. as a choice for a <menu>).  When the application is deployed and called into, the choice triggered by '#' is not accessible.

RESOLUTION

Some voice browsers require this character to be surrounded by single quotes (apostrophes).  For example, if this is being recognized as part of a menu, change the line:

<choice dtmf="#" next="#anothersection"/>

(where "#anothersection" is the fragment identifier of where you would like to send the caller) to:

<choice dtmf="'#'" next="#anothersection"/>