Article ID:	315
Last updated:	June 28, 2007

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SUMMARY

This article explains how to configure Call Services to access the Internet via a proxy.

SYMPTOMS

Automatic activation fails with the message: There is no connection to the server. Please try again later.

RESOLUTION

Your application server needs to be set up to use proxy settings to access the Internet. Proxy settings are passed to JVM as additional properties using the following format:

-Dhttp.proxyHost=PROXY_HOST -Dhttp.proxyPort=PROXY_PORT

where PROXY_HOST and PROXY_PORT are proxy host and port settings repectively.

If you use Tomcat, edit the catalina.bat (Windows) or catalina.sh (Linux/AIX) and add the following entry just after the block of lines starting with rem:

set JAVA_OPTS=%JAVA_OPTS% -Dhttp.proxyHost=PROXY_HOST -Dhttp.proxyPort=PROXY_PORT

If you do not use Tomcat, please refer to your application how to configure the JAVA_OPTS parameters.

NOTE: If you start Tomcat as a service, you have to edit the registry entries to add the proxy settings.

1. Open the registry editor, by choosing Start->Run ... and typing regedit
2. Navigate to the registry entry with your Tomcat. It might be HKLM\Software\Apache Software Foundation\ however it depneds on the version of Tomcat installed.
3. Edit the Options registry key and add -Dhttp.proxyHost=PROXY_HOST -Dhttp.proxyPort=PROXY_PORT settings.
4. Stop and start the service