Article ID:	306
Last updated:	January 17, 2007

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SUMMARY

This article explains an error that is seen on a small percentage of Windows Advance Server 2000 machines running Audium Call Services 3.6.x, relating to the licensing libraries.

SYMPTOMS

After installation, Audium Call Services starts normally.  However, when you attempt to login to the Software Activation Console (http://IP:PORT/Audium/Licensing) you receive an error similar to the following (if error reporting is enabled on your application server):

java.lang.UnsatisfiedLinkError: getNativeMachineID

RESOLUTION

This error occurs because an important licensing DLL cannot be loaded by Call Services because the JVM cannot locate it.  On machines experiencing this issue the following Java option has been shown to resolve this problem:

 -Djava.library.path=c:\progra~1\audium\callservices\lib

where "c:\progra~1\audium\callservices" is replaced with the actual installation folder on your machine (this is the default location).  This option explicitly notifies the JVM as to where to load the DLL from, rather than leaving it up to the JVM to locate it.