| How to debug calls that experience an unexpected error message |
| Categories: Step-by-step debugging tips |
| Article ID: | 290 |
| Last updated: | January 12, 2007 |
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When I call into my application, system hangs up up on me without any message, an error message is played back or I hear TTS instead of pre-recorded audio files | |
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Make sure that Call Services started properly and that there were no errors during startup.
The following article helps to debug issues related to Call Services startup:
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Make sure that the voice application loads properly and that there are no errors during startup.
The following article helps to debug issues related to loading a voice application:
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| When I call, system hangs up without any error messages | |
| When I call, I hear a generic error message: "Sorry. There has been an error." | |
| When I call into my application I do not hear my prerecorded audio files, only TTS text. | |
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This issue can be caused by two most common errors:
- incorrect URL and/or missing audio files
- audio encoding format is not supported by the voice browser
Note that it is a voice browser that fetches and plays back those files, not Call Services; therefore, those files have to be accessible and supported by the voice browser.
The following articles describe those two most common issues and steps to address those problems:
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