Article ID:	275
Last updated:	March 25, 2008

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SUMMARY

Since the introduction of our new and improved licensing scheme in Audium Studio 5.x and Audium Call Services 3.6.x, we have heard several common questions from our users.  This article lists those questions, and provides answers.

SYMPTOMS

N/A

RESOLUTION

I tried to automatically activate my software, but it failed.  Now what?

If Audium Studio's and/or Audium Call Services's built-in automatic activation mechanisms are not successfully activating your software, you can activate your software on our website.  Some common situations that would lead to this are:

• No Internet access on a given computer, or perhaps no access at the time you are trying to activate (e.g. on the road).
• A strict corporate network policy that prevents certain Internet traffic.

To activate manually, visit http://www.audiumcorp.com/CustomerCare and click on the "Manual Activation" link in the sidebar.  This activation page includes steps-by-step instructions on how to generate a license for your software.  You can then transfer this license to your machine in any way you choose (e.g. network drive, removable media, etc.).  For more information about software activation, please refer to the following Audium Knowledge Base articles:

How licensing and software activation works in Audium Studio 5

How to activate Audium Call Services 3.6 for the first time, or reactivate to update its license

What does "license reactivation" mean?

Whenever your Account Representative updates your license (e.g. to extends its expiration date, add support for new features, etc.), you should reactivate your software to take advantage of these changes.  Reactivation does not consume a "seat" (for Studio) or "sessions" (for Call Services), but merely pulls down your license's latest information from our licensing server. 

One exception to this is when a Call Services user would like to increase their installation's max sessions.  If the user's license still has additional unclaimed sessions, the user can reactivate their installation and specify more sessions than were specified during previous activations.  In this case, only the difference in sessions will be subtracted from the free total.  For details about this situation, please refer to the NOTE at the bottom of the following Audium Knowledge Base article:

How to activate Audium Call Services 3.6 for the first time, or reactivate to update its license

Is there any difference between Studio 5.0 licenses and Studio 5.1 licenses?

There is no difference; Studio 5 installation keys can be used with Studio 5.1, they are one and the same. 

How does Call Services licensing work? 

Call Services supports both automatic and manual activation, just as Studio does.  However, rather than being licensed by "seats", Call Services is licensed by "max simultaneous sessions" (or "sessions" for short).  This means that when you own a license that supports 100 sessions, you can have any of the following setups (and others that total to 100 sessions):

• 1 server with 100 sessions
• 1 server with 10 sessions, and another server with 90 sessions
• 10 servers, each with 10 sessions
• 1 server with 50 sessions, and 50 sessions remaining to be claimed from your license (e.g. for future expansion)

Can I deactivate Call Services installations to reclaim sessions on my license? 

No.  Once a Call Services installation has been activated, it "owns" the sessions that it has requested, and they cannot be returned for other installations to use.  Should your license run out of sessions and you need to activate another server, please get in touch with your Account Representative to have additional sessions added to your license.