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Audium Call Services 3.4.x and 3.5
Articles regarding Audium Call Services (3.4.x and 3.5) software

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There were 90 questions found in this category:
  1. A JAR file in an Audium application's lib folder cannot be deleted (Windows only)
    When attempting to remove an active application from Audium Call Services, one or more JAR files is not deletable.  This problem only occurs on Windows.

  2. A server error is logged, and my application has a Decision element that accesses a URI
    A server error is present in the Audium Call Services logs, and the application includes a Decision element that powers its decision through a URI.

  3. A VoiceXML Insert element is not setting element or session data as expected
    A VoiceXML Insert element has been created that should set some element or session data, but this data is not available when the VoiceXML Insert element is done.

  4. An Audium application does not log properly, and terminates prematurely
    An Audium application that uses a VoiceXML Insert element is not adding data to the log as expected, and is prematurely terminating calls.

  5. An Audium application that uses a Database element with JNDI logs an error
    This article describes some debugging steps to take if an Audium application that includes a Database element logs an error at runtime.

  6. An exception of type com.audium.server.xml.ElementConfigException is recorded in an error log
    The error log for an application mentions that an exception of type com.audium.server.xml.ElementConfigException has been thrown.  This usually occurs when custom Java code is being used, especially for a dynamic configuration.

  7. Application inaccessible, exception in application server log
    An application started without an error, but when it is accessed, a java.lang.NullPointerException is thrown.

  8. Audio files are not heard when calling into an application
    This article explains why audio files might not be heard when calling into an Audium application.

  9. Audio files cannot be heard, only TTS is heard
    When calling into an Audium application, despite referring to an audio file in the application, the contents of the audio file are not heard. Instead the text-to-speech (TTS) backup is heard.

  10. Audium application is accessible via web browser, but not voice browser
    When testing an application, it can be accessed via a web browser (e.g. Internet Explorer), but the same application cannot be accessed by calling in (e.g. SIP to voice browser).

  11. Audium applications are logging errors about voice element classes not being valid
    This article describes why Audium applications would log errors about voice element classes not being valid, and how to fix the problem.

  12. Callers cannot complete their input because they are entering it too slowly
    This article explains why slow (or long) input by callers would cause them to be interrupted, and how to rectify this situation.

  13. Can a voice element use more than one grammar?


    This article describes how voice elements use multiple grammars.

  14. Can Audium applications be packaged into WAR or EAR files?
    This article discusses the possibility of packaging deployed Audium applications into WAR or EAR files.

  15. Can Audium Call Services be installed via the console? (Linux/Solaris only)
    This article explains how to install Audium Call Services on a server running either Linux or Solaris, without using a GUI interface (i.e. via shell access).

  16. Can Audium Call Services rotate logs once they reach a certain size?
    This article explains how logs can be rotated based on file size (i.e. when they reach a certain size, a new log is started).

  17. Can I upgrade the version of Xalan that ships with Audium Call Services?
    This article explains that the version of Xalan that ships with Audium Call Services should not be upgraded by developers.

  18. Commas are missing from semantic interpretations that are printed to the log
    When a custom Audium log entry is made that prints out the value of a variable holding the interpretation of a grammar (usually for debug purposes), commas that are expected to appear are not present.

  19. Developing a multilingual application
    This article describes two methods for developing a multilingual voice application, so that audio files for the caller's chosen language are used at runtime.

  20. Does Audium Call Services support HTTP, HTTPS, and/or SSL?
    This article explains the relationship between Audium Call Services and the application server, and how this setup allows Audium Call Services to be accessible via HTTP, HTTPS and/or SSL.

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