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| Receiving 'Windows Error 2' or 'Windows Error 3' during installation | ||||||||||||
| Categories: Audium Call Services 3.4.x and 3.5, Audium Studio (3.4.x) | ||||||||||||
Audium Software cannot be installed because an error appears during installation. SYMPTOMS During the installation process, one of the following errors appears: "Windows error 3 occurred while loading the Java VM" or "Windows error 2 occured while loading the Java VM". RESOLUTION Both of these errors are the result of an incorrect version or missing installation of Sun's Java VM. You can check your active version of Java by typing "java -version" at the command prompt. Audium currently supports Sun Java 1.3 and Sun Java 1.4. If you have another version or a different company's VM installed, please uninstall it and install a supported version. Note that some versions of Windows include a VM, and it will need to be disabled either by updating the JAVA_HOME environment variable and/or renaming the wjview.exe file in the \WINDOWS\System32 folder. If you continue to receive an error after the new VM is installed and you have rebooted, please follow these steps to ensure that the new Java installation's bin directory is in the path: 1) Click on Start 2) Right-click on My Computer 3) Click on Properties 4) Click on the Advanced Tab 5) Click on Environment Variables 6) Under System Variables, highlight Path and click Edit 7) Insert this before the path that's already there: <PATH to java installation>\bin; e.g. c:\j2sdk1.4.2_04\bin;<REST of your path is here> 8) Click OK, and reboot your machine for the change to take effect |
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