| Start / End of Call Actions |
| Categories: User Guide Ch2: Audium Components in Detail |
| Article ID: | 162 |
| Last updated: | January 12, 2007 |
| User Opinions |
|
No users have voted.
|
|
Thank you for rating this answer.
|
SUMMARY
This article describes what Start and End of Call Actions are used for.
SYMPTOMS
N/A
RESOLUTION
Audium provides mechanisms to execute some code when a phone call is received for a particular application or when the call ends. The end of a call is defined as either a hang up by the caller, a hang up by the system, a move from one Audium application to another Audium application, or other rarer ways for the call to end such as a blind transfer or session timeout.
The purpose of the start of call action is typically to set up dynamic information that is used throughout the call, for example, the current price of a stock or information about the caller identified by their ANI in some situations. The end of call action is typically used to export information about the call to external systems, perform call flow history traces, or execute other tasks that require information on what occurred within the call.
The start of call action is given the special ability to change both the voice browser and the logging level of the call. These changes apply to the current call only, and allows for a truly dynamic application. By allowing the voice browser to change, the application can be deployed on multiple voice browsers at once and use a simple DNIS check to output VoiceXML compatible with the appropriate browser. Dynamically changing the logging level will allow a call to be "singled out" for full logging for audit purposes. These tasks can only be done in the start of call action because the call technically has not started when this action occurs.
The end of call action is given the special ability to produce a final VoiceXML page to send to the browser. Even though the caller is no longer connected to the browser by the time the end of call action is run, some voice browsers will allow for the interpretation of a VoiceXML page sent back in response to a request triggered by a disconnect or hang-up event. Typically this page will perform final logging tasks on the browser.
|
| Visitor Comments |
|
No visitor comments posted. Post a comment
|
| Related Questions |
|
No related questions were found.
|
| Attachments |
|
No attachments were found.
|
Search the Knowledgebase
Jump to ID
Browse by Category
Print this page
Post a comment