| Application Transfers |
| Categories: User Guide Ch1: Introduction |
| Article ID: | 156 |
| Last updated: | February 28, 2006 |
| User Opinions |
|
No users have voted.
|
|
Thank you for rating this answer.
|
SUMMARY
This article describes Application Transfers from a high-level perspective.
SYMPTOMS
N/A
RESOLUTION
Audium Call Services can support many voice applications running concurrently. While each of these applications is expected to stand alone, there may be instances where a caller in one application wants to visit or "transfer to" another application. This is accomplished with an application transfer.
|
Application Transfer |
A transfer from one voice application to another running on the same instance of Audium Call Services, simulating a new phone call. |
Application transfers do not require telephony routing; they are a server-side simulation of a new call to another application running on the same instance of Call Services. The caller is not aware that they are visiting a new application, but Call Services treats it as if it were a separate call with separate logging, administration, etc. Data captured in the source application can be sent to the destination application to avoid asking for the same information multiple times in a phone call.
A situation that could utilize application transfers would be a voice portal whose main menu dispatches the caller to various independent applications depending on the caller’s choice.
Due to the fact that an application transfer leaves the current application, it has no exit states.
|
| Visitor Comments |
|
No visitor comments posted. Post a comment
|
| Related Questions |
|
No related questions were found.
|
| Attachments |
|
No attachments were found.
|
Search the Knowledgebase
Jump to ID
Browse by Category
Print this page
Post a comment