| Hotlinks |
| Categories: User Guide Ch1: Introduction |
| Article ID: | 154 |
| Last updated: | February 28, 2006 |
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SUMMARY
This article describes Hotlinks from a high-level perspective.
SYMPTOMS N/A
RESOLUTION
Many voice applications require an utterance or key press that can be produced by the caller at any time during the call, and result in the application performing a specific action. One common example is the utterance "operator" (and / or pressing "0") transferring callers to a live representative. In Audium, these actions are referred to as hotlinks.
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Hotlink |
A globally accessible utterance and / or key press that immediately brings the call to a specific part of the call flow or throws an event. |
Hotlinks are not elements in that they do not generate VoiceXML or execute any custom code. Instead, a hotlink acts as a pointer (or link) to direct the call somewhere or throw a VoiceXML event when the right word or key press is detected. An application can utilize any number of hotlinks.
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