Article ID:	146
Last updated:	November 02, 2006

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RESOLUTION

Audium Call Services is a powerful J2EE- and J2SE-compliant run-time engine that dynamically drives the caller experience. Audium Call Services provides:

• Robust back-end integration – Call Services runs in a J2SE and J2EE framework, giving the developer access to the full litany of middleware and data adapters currently available for those environments. Additionally, the Java application server provides a robust, extensible environment for system integration and data access and manipulation.

• Session management – Call and user data are maintained by Call Services so that information captured from the caller (or environment data such as the caller’s number of the dialed number) can be easily accessed during the call for use in business rules.

• Dynamic applications – Content and application logic are determined at runtime based on rules ranging from simple to the most complex business rules. Almost anything about an application can be determined at runtime.

• System Management – Call Services provides a full suite of administration tools, from managing individual voice applications without affecting users calling into them, to configurable logging of caller activity for analytical purposes.

• User Management – Call Services includes a lightweight customer data management system for applications where more robust data are not already available. The user management system allows dynamic applications to personalize the call experience depending on the caller.

The capabilities of Call Services listed above are discussed in further detail in Chapter 3: Administration, Chapter 4: User Management and Chapter 5: Call Services Logging.